The Challenge:

In response to the Covid-19 outbreak, the government advised Local Authorities to set up ‘Community Hubs’ in each borough to support the 1.5m people considered to be ‘most at risk’ of severe illness should they contract the virus.

Initial guidance of how to set up and run the hubs, from Central Government, was understandably limited.  With resources already stretched, Harrow Council asked for 4OC’s assistance.

Because of the scale and speed of response, normal governance, decision making, and prioritisation of activity would not be fit for purpose and so a new framework was required to ensure that there was clarity of about the purpose of the hub and how it would operate, in the short, medium and long term.

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