ReferKent – Online referral system to mitigate the action of signposting
- May 2024
Citizens Advice Liverpool introduced Refernet to the Liverpool City Region during 2019, setting the foundations for what as to become the Liverpool Access to Advice Network.
From inception, it was understood that whilst having a single referral system gives a go-to portal for the partner organisations to refer to each other, building relationships between organisations as key to the success of the project. Using Refernet has enabled more than 30 different organisations across the Liverpool City Region to send and receive referrals through a single platform.
At times of great demand on voluntary and community sector organisations, ensuring the needs of clients are addressed by the most appropriate organisation enables the partner organisations to focus their attention on providing the support they specialise in, whilst when appropriate, referring clients to the most appropriate partner organisation for further support.
Steve Wheele
Company Director
Viccari Wheele Ltd, T/A Refernet