Principles met

  • We will develop systems that enable citizens to be equal partners in designing and commissioning public services and in determining the use of public resources.
  • We will embrace innovation in how we work with local communities to drive positive change.
  • In exploring new ways of meeting the priority needs of our communities we will encourage models, such as co-operatives and mutuals, which give greater influence and voice to staff and users. in designing and commissioning public services and in determining the use of public resources.
  • As a membership organisation, we will make this statement of our principles operational by: • Co-operation among members: Our members work together to help each other implement our values, sharing experiences and learning. • Openness of membership: Full, Associate and Affiliate Membership is open to any qualifying Council, organisation or individual who shares our values and is committed to putting them into action. • Co-production of the Network’s work: Members help shape the Network’s work programme and the content of events and written products. • Action-focused: The network is a vehicle for helping councils translate co-operative values and principles into policy and practice. •Membership-based: The network is majority funded by modest membership subscriptions from its member Councils, Associates and Affiliates. •Non-party-political: Members share the belief that working co-operatively within and across communities holds the key to tackling today’s challenges.

Human Engine working with London Borough of Brent

Human Engine supported officers from the Customer Service Centre (CSC) and Community Hubs to align customer service access points, strengthen collaborative working, empower staff and improve customer experience.

We first identified a series of business problems:

  1. No joined-up approach between back-office teams and frontline teams
  2. No consistent understanding of Community Hub vision or expectations of partnershipworking between access points.
  3. Customer communications were inconsistent, and expectations of customers werenot set at the correct level, resulting in low satisfaction levels.

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