Digitally reshaping council services for the Covid era
Date / 3rd March 2021
Time / 3.00pm - 4.30pm
Location / Online
Session organised by ICS.AI – Affiliate Members of the CCIN
As we come to terms with a long-term relationship with Coronavirus, it is apparent that new operating models are needed for the digital delivery of Local Government services.
With citizen engagement becoming digital-first and council employees likely to remain home or hybrid workers, it is inevitable public finances will be squeezed. This means that new approaches are urgently needed for digital citizens and employee engagement.
In this session, you will hear how Cheshire West and Chester Council are embracing these challenges both directly and via their partners, Qwest, CIPFA C.Co, ICS.AI and Microsoft:
- Peter Lloyd, Head of Change and Technology, Cheshire West and Chester Council
- Ben Cummins, Managing Director, Qwest Services
- Natalie Abraham, Managing Director, CIPFA C.Co
- Martin Neale, CEO, ICS.AI
- Steven Grier, Country & Regional Manager, Scotland and LRG North, Microsoft
During the 90-minute session we will demonstrate:
- How we can help reshape your digital citizen engagement strategy with AI
- How to intelligently route citizens to the engagement channel that best meets their needs, with options including Web, Chatbot, Webchat, Phone, or Video
- How AI can help employees in self-serving their needs and streamlining their operations whilst adjusting to the new digital workplace
- How to engage with both your citizens and employees digitally 24/7, 365 days a year using AI
- How we can help your council provide public services differently, with more accessible and personalised services
- How to connect employees to the appropriate resource for help whilst working remotely
Working closely with Microsoft, we can help local authorities transform their operations, deliver greater value, and improve overall efficiency.