Improving access to social housing
Posted on 10th October, 2019
In their One City Plan, Bristol City Council (BCC) has a stated ambition to reduce the rate of empty properties across Bristol and to improve the waiting time for social housing for vulnerable residents.
In March 2019, BCC engaged 4OC to help their Housing teams to meet these objectives. 4OC were commissioned to conduct a high-level Service Review of their Voids process in order to improve the customer experience and improve Void times. This would in turn reduce the waiting times for residents to access empty properties across the City.
To find out what 4OC did, read the Case Study: