Commercialisation of Total Facilities Management (TFM) Services – Cardiff Council and Peopletoo

Posted on 4th April, 2018

Cardiff Council, like many local authorities, had a fragmented approach to facilities management, with many services including; Cleaning, Security, Building Maintenance and Pest Control, all sitting in different departments. This resulted in multiple front doors, significant internal recharges, limited financial and commercial oversight, and ultimately, confusion for the customer.   Working in partnership with Cardiff Council, Peopletoo helped create processes for a new Commercial Services directorate, whose purpose would be to generate income and ensure financial sustainability of the component services, specifically those concerning facilities management.

Peopletoo performed a commercial review across facilities management services before implementing recommendations which secured c£1m in savings, delivered significant quality improvements to customers, and additional social value to stakeholders. Additionally, by implementing better commercial controls and restructuring how the council works with the market, it is anticipated the programme will deliver a further £1.8m in cost reduction annually.

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